Mini Spares to do not take payment for your order when you place the order. We will charge your card only when your order is picked and ready to be shipped.

Minispares delivery policy is designed to give customers the best value shipment for the level of service required.

The estimated delivery cost given to you in the checkout process is from an estimated parcel weight and does not take into account the volumetric limitations of the despatch methods available. Also some combination of parts ( i.e. heavy with fragile) may require shipping in two separate packages to avoid parts being damaged in transit. Because of this Minispares reserve the right to contact you with a more accurate quote for delivery once the items have been packed.

The delivery times given below are from the date of dispatch and assume that the products you have ordered are in stock and available for shipment.

UK Express delivery orders can be dispatched on the same day if your order has been placed before 12 noon GMT.

If some of the items that you have purchased are out of stock or unavailable at time of purchase then Minispares will email you a notification of what parts are unavailable & ask whether you would like to part ship the parts available now or wait for your entire order to become available. If you do not respond to our part shipment request within 5 days then we will automatically part ship to you the parts that are available now. Any delay in responding to this email will result in your goods being delayed before dispatch.

When selecting postal as your delivery method please bare in mind that in the unlikely event that you parcel is lost you will have to wait up to a 6 week wait before the post office will consider the parcel undelivered / lost. Minispares can not despatch a free replacement until this time has elapsed. If your order has not been delivered and you require Minispares to despatch the goods again before this time then you will need to order and pay for the goods again. When the postal service confirm the parcel is lost then Minispares will issue a refund for the undelivered goods.

Emails that you should receive during your order process:
“Mini Spares Order Confirmation - after placing an order online you will receive an automated email confirming that we have received your order. If you do not receive this email then please email orders@minispares.com orders@minispares.com

“Out of stock parts status ORDER No. - If some of the goods you have ordered are out of stock then you will be asked if you would like us to part ship the order.

“Your Mini Spares Centre Ltd order - Invoice.

“DHL Send confirmation email - If your parcel is being delivered by Courier then this will contain your parcel tracking number.

If you have any more questions regarding our delivery policy then see our FAQ page or email shipping@minispares.com

Products that contain a dangerous goods sign, such as paint, spray paint etc can not be transported by air. This is due to the dangerous goods regulations of 2002, set out by the Civil Aviation Authority.

Due to these restrictions Minispares can only ship dangerous goods to the following destinations, via road shipment:
- Inside the UK.
- To European destinations on a standard courier delivery only.

Minispares are unable to ship dangerous goods using the following methods and to the following destinations:
- To Europe via postal delivery standard or express (as these deliveries will sometimes be sent via air shipment).
- To Europe via express delivery (via air shipment).
- To other destinations in the world outside of the UK and Europe.

Minispares online collection policy is designed so customers can pre order items for collection from our Potters Bar & Harrogate stores. We can then make sure we have the items in stock and reserve them for you. We then have the chance to notify you by email in advance if any of the items you require are out of stock.

For next day collection you must ensure you have placed your order before 12 noon & checked your email after 5.30 for your collection confirmation. Confirming that we have all the good you want in stock and available for your collection.

To order collection by Credit Card & Pay by Credit Card.
The person who's credit card is charged for the collection must be person who comes to collect the goods, and must bring another form of identification. i.e. Drivers licence, Passport.

At the point when your order is available for collection your credit card will be charged for the goods & you will be notified by email.

If you have not collected your goods within 4 weeks of the order being available for collection then Minispares will charge you a storage charge of 10% of the order price by refunding only 90% of the order value to your credit card and then cancel the order.

To order collection by Credit Card & Pay by Cash or Cheque on Collection.
You must use a credit card to reserve the items & in the comments box on the first stage of the shopping cart you must specify “Payment by Cash on Collection or Payment by Cheque on Collection

For payments by cheque then a cheque guarantee card is required to cover the full value of the order.

If you have not collected your goods within 4 weeks of the order being available for collection then Minispares will charge you a storage charge of 10% of the order price onto the credit card details supplied and then cancel the order.

VAT is know by the following terms in other European Member States.
VAT= Ust/BTW/TVA/NWst/Д Д C/фПA/DPH/moms/km/ALV/TVA/MwSt/Ust/AFA/CBL/IVA/PVN/PVM/PTU/DPH/DDV

We can supply goods to traders within the EC provided your VAT Certificate Number can be verified on the VIES website. You can check whether your VAT number is registered by going to http://ec.europa.eu/taxation_customs/vies/vatRequest.html and entering your number.

NOTE: If your VAT Cert No cannot be verified on this site (which may not be entirely up to date) you will be charged VAT. We can refund this if you email or fax a copy of your VAT Registration Certificate.

Mini Spares follow all relevant data protection and privacy guidelines, therefore respecting your privacy and ensuring that we comply with all relevant laws.

We LOVE website statistics so our site uses cookies to collect analytical data about your browsing activity and to serve you targeted adverts in the future, but this data is not-personally identifiable to you. (see our cookie policy for more information).

We will need some personal information from you if you have requested a quote from us or wish to attend one of our events. We will only use this information to provide you with the service you have requested and your data will be stored securely and will never be passed on to any third parties.

Your details

Mini Spares will collect personal information from you when you either request a quote from us, when you use one of our services, make an enquiry, register your interest in one of our events or apply for a job with us. Information we request may include but may not be absolutely exclusive to the following:

• - Name
• - Address
• - Company name
• - Position at your company
• - Telephone number
• - Email address

As part of your marketing plan we may gather further information relating to your existing company performance and to craft your perfect marketing plan, we will need information about your business goals.

Any information you submit to Mini Spares will only ever be used for the reasons you submitted it for in the first place. If you choose not to work with us, we will then store your information securely for 10 years - after this time, we will erase your data safely from our secure system.

Website data

When you browse our website, we use Google Analytics and Google Tag Manager to track non-personally identifying information on how you use our website such as:

• - How long you browse each page;
• - The pages you visit;
• - Where you enter the website;
• - Where you leave the website;
• - Non-personally identifying information from your Google profile, i.e:
  •  > Your gender
  •  > Your location
  •  > Your age

We use this information to assist us in managing and developing our website and to focus our online marketing.

What we will do with your information

Mini Spares will only ever use your information to help us carry out the services you have requested from us and will use it to:

• - Contact you about your chosen service;
• - Manage your account (which may include payment issues);
• - Suggest new services which may complement your business;
• - Respond to queries;
• - Confirm your identity (for example when you have lost a password etc).

Occasionally, we may contact you with information about new services, events and special offers by email, if you have given us permission to do so.

If you have given Mini Spares permission to contact you regarding our services, events and training, you are able to request to have your details removed from our database at anytime. If you would like to have your details removed or updated, simply email dataprotection@minispares.com with the subject heading ‘Subject Access Request’ and your details will be removed/updated from/on our secure database.

Data Retention

Mini Spares will keep your data secure as per GDPR (General Data Protection Regulation) guidelines. We will keep your details for 10 years before safely removing it from our system.

With those who use our services, attend our events etc, we will keep those details securely on our database until you have finished using our services and for 10 years afterwards. After that time, we will remove your details, unless we are required by law or for audit reasons to keep them for longer.

You are within your rights to request that we remove your details from our system at any time, simply email dataprotection@minispares.com.

Third parties

Mini Spares will never disclose any information about you to any third parties. All information we have will always be stored securely and will only be used by Mini Spares for the purposes in which is was intended. Occasionally, we may be asked to disclose personal information to meet legal requirements or obligations, such as to comply with a court order.

Applying for a job with Mini Spares

When you apply for a job with Mini Spares or send us your CV for consideration for future positions within the company, you have provided us with consent to contact you regarding jobs relevant to your experience and expertise within the company. We will store your details securely for 10 years at which time we will erase your information from our system securely. Your are within your rights to request that your details are removed before that time, simply email dataprotection@minispares.com with the subject: ‘Subject Access Request’.

Accessing your Information

You are free to contact us to request the information we have about you. Simply email dataprotection@minispares.com or write to Mini Spares, Unit 12 & 13, Cranbourne Industrial Estate, Cranbourne Road, Potters Bar, Hertfordshire, EN6 3JN to make your request and include your name, address and account number (if you have one) to ensure we can locate your data efficiently for you. Additional questions may be necessary to confirm your identity.

Under GDPR, Mini Spares are duty bound to provide the information you request free of charge and can not refuse to carry out your requests, unless they are deemed excessive.

Monitoring and or recording of all your Communications

Mini Spares may monitor emails to assist in improving customer service and relations.

Privacy Policy Updates

Mini Spares will update this Privacy Policy in response to any updates in data protection and privacy legislation and any changes to this policy will be done so on our website.

This site uses cookies - small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Mini Spares Centre website uses cookies for website functionality and from 3rd party plugin providers.

Having cookies enabled will allow for many of the navigation and shopping cart features to function fully.
You can disable cookies in your browser but this will reduce some of the functions available on the website.

Here is a brief overview of some of the cookies that the Minispares website will store in your browser software.

Minispares.com also uses plugins by flickr.com, twitter.com, facebook.com, and google analytics.

Mini Spares Centre website now shows stock availability of parts at the point of ordering.

Icon	Stock Availability	Description of status
	In Stock	We have plenty of stock available.
	Limited Stock	We currently have stock on the shelf, however we may have more orders than the stock available. Or we may be expecting a delivery very soon.
	Out of Stock	We have no stock available at present. If you click the watch button, we will send you an email when the part becomes available.

Mini Spares Centre website allows you to order parts that we do not carry as part of our stocked range. Some items such as trim parts are very specific and to stock all the variants? would be impossible. You can therefore order these parts and we will get them for you. Once the part is in stock we will inform you via email. Some special order parts may require a deposit.

Certain items are dimensionally too large to quote the carriage or are too heavy to be packaged with other parts without causing damage. These parts are exceptional and therefore will require the carriage to be quoted.

We hate spam! It is our policy to only send emails to customers that have agreed to receive these emails. Mini Spares will not distribute your contact details to any other company.

Mini Spares limited send out the following emails when they have been requested:
1. New and offer emails.
2. Watched product emails - Notification when a product is available to purchase again.
3. Watched forum threads - Notification when a forum thread has been updated.
3. You can also subscribe to Mini Spares RSS article feed.

How to unsubscribe Mini Spares emails.
1. To stop recieving the news and offer emails you can do the following:
a. Click the unsubscribe link within the email you receive.
b. Goto the "Basic information" within your My Mini Spares profile. Click here. And switch "Receive offers, discounts & news by email" to NO.

How to unsubscribe from products and forums.
1. To stop recieving the updates on watched products and forum threads you can do the following:
Goto the "Watched" within your My Mini Spares profile. Click here. And switch "Receive offers, discounts & news by email" to NO.

The Mini Spares Voucher can be used to buy any item sold by Minispares.com. You can email it to family and friends, or print it out to give to them personally. It is the perfect way to give a gift when you don't know what to buy!

The Mini Spares Gift Voucher is available in £10 denominations upto £250 and £50 denominations from £250 to £900. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on minispares.com.

For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. Therefore if you have paid, or part-paid, for an order using a Mini Spares Gift Voucher any refund will be issued in Gift Vouchers to the refund value.

Please read the following terms and conditions carefully before entering the draw.

1. Entry into the Mini Spares "Win a New Classic Mini" Costs £10 per ticket.

2. Profits from this raffle will be donated to "Variety the Childrens Charity". Registered charity: Registered charity in England and Wales (209259) and Scotland (SC038505).

3. Raffle ticket sales are only allowed to people 16 years and over.

4. Raffle tickets can be purchase in one of the following ways:
- Online at www.minipsares.com via credit/debit card
- At one of the Mini Spares Stores.
- From the Minispares stand at the London to Brighton Mini Run,
- From the Minispares stand at the IMM.

5. Raffle tickets will be entered into the draw when the whole payment is received.

6. The closing date for online and shop entries is midnight on the Sunday 4th August 2019. Late entries will be treated as a donation to Variety the Childrens Charity.

7. The draw will take place on Sunday 11th August 2019. Winning entries will be randomly drawn in the presence of two witnesses.

8. The winners will be notified within one week after the draw by telephone or by email where a telephone number is not available.

9. The winner's name, country, county and winning numbers along with pictures will be posted on our website and on our social media channels.

10. Winners will be interviewed and will be asked to provide a photograph of themselves and the Prize Mini to help Mini Spares promote the amounts raised by the raffle both on our website and on social media channels.